Program Benefits

Inventory Inspection

All vehicles must pass the 165-point Mechanical and Appearance Inspection.

Results of inspections will be reviewed with a member of the dealership’s management team upon completion of the inspection.

SUV

Inspected vehicles will be graded in one of two categories. The grade it receives will determine what action the dealer needs to take:

Pass – This means that the vehicle has passed J.D. Power® Edge Certified Pre-Owned* Program standards. No dealer action is required.

Fail – This means that the vehicle was found to have items which do not meet the J.D. Power® Edge Certified Pre-Owned* Program standards. Typically, these items are repairable and, if repaired correctly, will result in restoring the vehicle to a passing score.

The following dealer action is required:

  • Remove vehicle from display area
  • Repair items to meet J.D. Power® Edge Certified Pre-Owned* Program standards
  • Return vehicle to display area upon receiving passing grade

NOTE: The sale of a J.D. Power® Edge Certified Pre-Owned* Vehicle is a complete package, and the Limited Warranty** and Roadside Assistance are part of the purchase price of the vehicle. There can never be a separately stated charge for these items to the consumer.

Program Manuals

NATIONAL PROGRAM NEW YORK PROGRAM

Contact your JM&A Group Representative at jmacustomerservice@jmagroup.com

Contact Us

For Inventory Management and Window Sticker Application Technical Support,
9:00 AM to 4:00 PM Central Time, Monday through Friday, please call:

Phone: (262) 240-9652

Email: support@vehicledetails.com

Ticket System: support.vehicledetails.com

For claims regarding the Limited Warranty, please call or fax: (800) 327-5172.

To order Limited Warranty forms, Buyers Guides or J.D. Power® Edge Pre-Owned* Program marketing materials, please call: (888) JMA-FORMS.

For billing questions, please call: (800) 443-9841 and press 6.