Program Benefits

Roadside Assistance

Customer Sign and Drive

In the event a customer needs to use one of the available Roadside Assistance services, they are eligible for 24-Hour Roadside Assistance and Towing benefits up to $50. The customer will be responsible for any charges over $50.

Toll-Free Number

For all Roadside Assistance services, the toll-free number is (800) 451-5665.

Flat Tire

Service personnel will change the customer’s flat tire and replace it with the customer’s properly inflated spare tire. This service does not include the cost of a replacement tire or the repair of the customer’s flat tire.

Jump Start

Service personnel will attempt to jump start the customer’s vehicle. This service does not include a replacement battery or push starting a vehicle.

Lockout

In the event the customer locks their keys in their vehicle or loses their keys, this service provides for the unlocking of their vehicle. Making new keys or starting the vehicle is not included.

Towing

In the event the customer’s vehicle stops operating and requires towing, this service provides for a tow to the nearest service facility. Roadside Assistance will cover up to $50 of the towing charge. The customer will be responsible for any charges over $50.

Out of Gas

In the event the customer’s vehicle ceases to run because of lack of fuel, this service will provide up to three gallons of gas.

Program Manuals

NATIONAL PROGRAM NEW YORK PROGRAM

Contact your JM&A Group Representative at jmacustomerservice@jmagroup.com

Contact Us

For Inventory Management and Window Sticker Application Technical Support,
9:00 AM to 4:00 PM Central Time, Monday through Friday, please call:

Phone: (262) 240-9652

Email: support@vehicledetails.com

Ticket System: support.vehicledetails.com

For claims regarding the Limited Warranty, please call or fax: (800) 327-5172.

To order Limited Warranty forms, Buyers Guides or J.D. Power® Edge Pre-Owned* Program marketing materials, please call: (888) JMA-FORMS.

For billing questions, please call: (800) 443-9841 and press 6.