Prepare For Sale

Inspection Guidelines

Listed below are the items that need to be inspected in each category.

Required Inspection

  • All mechanical components and systems listed on the J.D. Power® Edge Certified Pre-Owned Program vehicle inspection check sheet must be operational.
  • Any abnormal noises must be corrected.
  • Any indication of engine sludge disqualifies the vehicle from certification.
  • A road test must be performed to ensure there are no drivability problems.
  • Tires must have even wear and at least 3/32” tread depth remaining.
  • Brakes must have at least 25% lining remaining.
  • After the inspection process is complete and the vehicle has passed, the Service Department should place the J.D. Power® Edge Certified Pre-Owned* Program decal in the bottom left-hand side of the front windshield, to acknowledge that the process is complete.
  • The vehicle must have the interior and exterior detailed.

Inspection Check Sheet

Inspection Sheet

Recommended Inspection

  • Any water leaks should be corrected.
  • The paint surface should be free of swirl marks.
  • Light scratches not through the clear coat should be removed during the buffing process.
  • Wheels should be clean and free of brake dust.
  • Tires should be clean and dressed. Be careful not to have excessive dressing on tires, as this will stain the paint of the vehicle.
  • The engine compartment should be thoroughly cleaned.
  • Trunk, including storage compartments, should be clean and free of debris with no evidence of stains.
  • Spare tire should be present and clean, but not dressed. Spare tire compartment should be clean and all tools clean, properly stored and in proper working order.
  • Interior seats, carpets, floor mats, glove box, console and package tray should be clean and free of debris.
  • Seats, carpets, floor mats and headliner should be free of all stains.
  • Crevices around the dash, glove box, console and between the seats should be clean and free of any debris.
  • Dash and vents should be thoroughly cleaned.
  • Ashtrays and lighters should be thoroughly cleaned.
  • All doorjambs should be clean.
  • Interior should have a neutral smell, free of all odors including heavy “perfume” smells that are used to mask odors.
  • Interior glass should be clean with no evidence of hazing or streaks.
  • Any unnecessary decals should be removed from the windows.

Program Manuals

NATIONAL PROGRAM NEW YORK PROGRAM

Contact your JM&A Group Representative at jmacustomerservice@jmagroup.com

Contact Us

For Inventory Management and Window Sticker Application Technical Support,
9:00 AM to 4:00 PM Central Time, Monday through Friday, please call:

Phone: (262) 240-9652

Email: support@vehicledetails.com

Ticket System: support.vehicledetails.com

For claims regarding the Limited Warranty, please call or fax: (800) 327-5172.

To order Limited Warranty forms, Buyers Guides or J.D. Power® Edge Pre-Owned* Program marketing materials, please call: (888) JMA-FORMS.

For billing questions, please call: (800) 443-9841 and press 6.